Get in Touch
We don't bite. Unless you're a macro lager.
System Status
IoT Cloud: Operational
Gemini AI: Operational
Erie Lab: High Volume
Sound Off.
Whether you have a bug report, a business proposal, or just want to argue about dry-hopping rates, we’re listening.
Technical Support
App crashed? Fermenter offline? Our dev team runs on caffeine and complaint tickets.
support@virginbrewworks.comCommercial & Sales
Want to integrate your hardware or sell your malt on our platform? Let's talk business.
partners@virginbrewworks.comThe Lab (Erie, PA)
R&D inquiries, ingredient testing, and scheduled warehouse tours.
lab@virginbrewworks.comBefore you ask...
My Tilt Hydrometer isn't showing data.
Usually a Bluetooth permission issue on your phone. Go to Settings > Privacy > Bluetooth and ensure BrewWorks has access. Also, check the battery in the Tilt!
Why is my Mash Efficiency lower than predicted?
Check your crush gap (we recommend 0.035"). Also, ensure your sparge water is hot enough (75°C) but not boiling.
12th St Industrial Park, Erie, PA
Visit the Mothership
Our headquarters is located in the heart of the Rust Belt. It's a converted steel foundry where we test our code and our kegs.
Office Hours
Mon-Fri: 9am - 6pm EST
Taproom Hours
Thu-Sat: 4pm - 10pm EST
Send a Message
Active Brew Emergency?
Stuck mash, leak, or infection risk.